IMPORTANT: The customer is responsible of providing a valid SHIPPING ADDRESS for an order placed online. If an order is shipped to a wrong or invalid address and is then returned to us, the order will be cancelled and the shipping fees will not be refundable. If an order was shipped to a wrong or invalid address for free, a flat 10$ CAD fee will be charged to the customer upon reception of the returned order.

Free Shipping

We offer free ground shipping on all orders over 120$ before tax, everywhere inside Canada.* (Including products that are on sale)

*Exceptions: Highly discounted products identified in product description as Clearance Items and Final Sale are not eligible for free shipping. If one or more items in your order is ON CLEARANCE (40 to 50% off +), the shipping fees will be charged for that order. Some oversized items like longboards are not eligible to the free shipping offer. Shipping fees are always charged for gift card orders.

Order Processing Time

Orders are shipped on business days only (Monday to Friday). Expect your package to be shipped out in the next 4 business days following the day you place an order. Should the delay be longer, we will contact you to let you know. (The shipping service you select does not affect the processing time of your order).

For any order being shipped to an address differing from the credit card holder's Billing Address or if we judge the shipping or billing information given by a customer is insufficient or invalid Alluneedbro will require the credit card holder to send:

- A scan or a photograph of a valid piece of ID
- A scan or a photograph of the back of the credit card (showing the signature)
- A scan or a photograph of the printed Alluneedbro receipt.

If required you can send the documents by e-mail:

Choosing the Right Shipping Method

For any Canadian address Alluneedbro offers shipping services from:

Canada Post: (Recomended for any rural Canadian address or P.O. Box)

Expedited Parcel: (Regular service)
XpressPost: (Fast service)

Federal Express (FedEx):

FedEx Ground: (Delivered by truck in most Canadian Cities)
FedEx Priority Overnight: (Fastest service, recommended for all large Canadian cities)

Products Reserved to Canadian Customers

Due to agreements with certain companies some products on the site are strickly reserved to our Canadian customers and therefor can only be shipped to a Canadian address. Ex: An International credit card holder can always place an order and get it shipped to a Canadian address.

International Shipping

Alluneedbro offers international shipping with Canada Post to a number of international countries. Typical transit time is between 5-10 days, but occasionally items can experience customs delays of several weeks.

Calculating Your Order Cost in a Foreign Currency

All prices on our site are listed in Canadian dollars, and charged in Canadian dollars. The exact exchange rate that you will pay is update one a week, but in general it will match very closely with the going exchange rates.